Desarae Huston

Desarae Huston is an experienced professional in customer support and account management, currently serving as Support Manager at Catalyst Tech Ventures since June 2023. In this role, Desarae oversees the delivery of support services to third-party maintenance customers, managing onboarding, ticket resolution, service level agreement (SLA) performance, incident management, and escalations. Previously, Desarae held positions as Strategic Account Manager at Shyft Global Services, and GTAC Quality Systems Manager, where responsibilities included developing customer service processes and enhancing software for B2B interfaces. With earlier experience at Tech Data and Spectrum, Desarae has a solid background in technical support and customer service, having started at Dish Network as an Advanced Technical Support representative. Desarae's technical education was completed at My Computer Career in 2019.