Rafael Cruz is a Senior Support Analyst with a background in quality assurance and customer service. They worked as a Junior Customer Service Analyst at ChefsClub and as a Senior Support Analyst at Catarse, where they focused on client interactions and platform optimization. With experience in testing and documentation analysis, Rafael also freelanced as a translator. They studied Psychology at the Federal University of Rio de Janeiro, which deepened their understanding of listening and the importance of health in a professional context. Rafael's passion for storytelling drives their commitment to enhancing processes to ensure that every individual's story is heard.
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