Nathalie Spanu Alcantara

Nathalie Spanu Alcantara is an experienced professional with a diverse background in customer service and operations within various industries. Currently serving as a Customer Service Representative at WestRock Company since June 2021 and a Consumer Relations Specialist at Catholic Charities Southwestern Ohio since November 2020, Nathalie has displayed expertise in client relations, bilingual communication, and problem-solving. Previous roles include Mexico Operations Specialist at Total Quality Logistics, where responsibilities encompassed handling customs documentation, carrier development, and operational support, as well as a Bi-lingual Collection Agent at Schuerger Law Group, focusing on Spanish-speaking clients and student loan management. Additional experience includes serving as an International Technician at Deluxe Entertainment Services and as Assistant Campus Director at Embry-Riddle Aeronautical University. Nathalie holds two Bachelor's degrees in Office Communications and has a solid educational background complemented by strong organizational and translation skills.