John Pflager

John Pflager is a seasoned professional with extensive experience in customer success and technical leadership. Currently serving as a Senior Customer Success Manager at Cato Networks since December 2019, John emphasizes customer-centric perspectives to enhance client relationships. Previously, John held various roles at Riverbed Technology, including Sr. Manager of Global Critical Response, where responsibilities included managing critical customer escalations and improving customer loyalty and renewal rates. John's early career featured positions such as Senior Escalation Engineer III at Riverbed, Director of IT Infrastructure at WR Hambrecht + Co., Sales Engineering Manager at KlioSystems Consulting, and Lead Performance Consultant at Victory Networks, all of which contributed to a strong foundation in IT, project management, and network security. John holds a Bachelor of Applied Science in Political Science and Government from Colorado State University.