Ridzauddin Raihan

Ridzauddin Raihan possesses extensive experience in technical product support and team leadership, currently serving as Product Support Team Lead APJ and previously as Product Support Manager at Cato Networks since January 2020. Prior roles include Technical Product Support Manager and Technical Support Team Lead at Imperva, where Ridzauddin managed support operations, escalations, and customer satisfaction initiatives. Additional experience includes positions at Riverbed Technology as Senior Escalation Engineer, F5 Networks as NSE, and various technical roles at T-Systems, Nexus System Integration, Stratech Systems Limited, and Hewlett-Packard, spanning over two decades in the IT support domain.