Jenni Myyryläinen

Jenni Myyryläinen is a seasoned professional in CRM and customer experience management, currently serving as Senior CRM & CX Manager at Caverion since July 2013. In this role, Jenni oversees the CRM business, driving development plans and implementing changes to enhance global operations. Additionally, as a business owner of Customer Experience, Jenni shapes CX strategy, manages voice of customer initiatives, and leads transformation efforts toward customer-centric approaches. With a strong background in digital marketing, Jenni has held various positions within Caverion and its predecessor YIT, focusing on improving digital performance, marketing automation, and online strategies across multiple countries. Academic qualifications include a Bachelor's degree in Tourism Management from Haaga Instituutti and a brief study at Université Toulouse - Jean Jaurès.