Corinthial Alford B.a. M.s.

CorinthiaL Alford has a diverse work experience, starting in 2012 as a Clemons Library Circulation Clerk at the University of Virginia, where they managed daily accounts and provided customer service to guests and visitors. From 2012 to 2014, they also served as a Digital Media Lab Consultant and Instructor at the university's Robertson's Media Center, assisting patrons with various software and conducting instructional courses.

In 2016, CorinthiaL joined PFSweb as an Omni-Customer Service Representative, handling online chat, phone, and email inquiries for high-end cosmetic brands. CorinthiaL also upsold and cross-sold products, while maintaining customer files.

CorinthiaL then moved on to Per Scholas in 2018, where they obtained CompTIA A+ and CompTIA Net+ certifications. Their tasks included network troubleshooting, computer hardware support, technical support, and IT hardware support. CorinthiaL also gained knowledge in operating systems, customer service, and problem-solving.

CorinthiaL's most recent role is with CareerBuilder as a Client Support Specialist since 2018. Their responsibilities involve providing tier 1 technical support, serving as a subject matter expert in system functionality, and using self-service tools to troubleshoot issues.

Overall, CorinthiaL possesses a strong background in customer service, technical support, and computer hardware troubleshooting.

CorinthiaL Alford obtained a Bachelor of Arts (BA) degree in International Relations and Affairs from the University of Virginia, completing their studies from 2010 to 2014. In 2013, they also attended Beijing Foreign Studies University to study Chinese Foreign Policy, Transcontinental Business, and Mandarin. In terms of additional certifications, CorinthiaL obtained the following from CompTIA: CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification in September 2020, CompTIA Security+ ce Certification in September 2020, CompTIA IT Operations Specialist – CIOS Stackable Certification in August 2019, CompTIA Network+ ce Certification in August 2019, and CompTIA A+ ce Certification in June 2018.