Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle.

Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish.

For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry.

Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient.

Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. 

Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care. 


Call Center

Health Care

Medical Devices

Kalil Diaz

Will Scott

Luis Arocha

Edison Sepúlveda

William Harper Heinsen

Valerie Grullon

The Leadership Team at CCD is responsible for setting the strategic direction of the company, ensuring that operational practices align with the mission of delivering exceptional patient care. This team oversees key areas such as financial management, customer success, product innovation, and business development, fostering collaboration across functions to enhance service delivery and streamline healthcare experiences. By leveraging their expertise, they drive continuous improvement initiatives, champion technology integration, and cultivate a culture of excellence within the organization.

Leadership Team

Operational Roles

Leadership Team

About

Team members

Other teams at CCD

Operational Roles