Eric Mugo is a seasoned professional in contact center operations and customer experience, currently serving as an Operations Manager at CCI Kenya. With previous roles including Customer Service Team Manager and Quality Analyst, they have honed expertise in business reporting, workforce management, and quality assurance. Eric earned a Bachelor's degree in Purchasing, Procurement/Acquisitions, and Contracts Management from Zetech University from 2015 to 2017. Their journey in the customer service industry has instilled resilience and a strong skill set focused on operational management and corporate training.
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