Khensane Tshuma is a seasoned leader in strategic workforce development and operational excellence, currently serving as a Senior Training Manager at CCI Global since 2024. In this role, Khensane drives performance initiatives in a high-volume contact center, focusing on empowering frontline teams to achieve measurable results. As a co-founder of Scribe VAS and having held various leadership positions, Khensane brings a wealth of expertise in training, coaching, and stakeholder engagement, consistently fostering high-performing teams and enhancing customer experience. Their previous experience includes roles at Merchants, CLC, and DHL Express, where they contributed to talent management, quality assurance, and learning development.
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