Mark Ochieng is a Workforce Management professional with over 4 years of experience in contact center operations. Currently serving as an Account Planning Manager at CCI Global, Mark focuses on long-term and short-term planning, staffing optimization, and the preparation of staffing reports. Prior roles include Workforce Manager at Calltronix (K) Ltd., where Mark led a team to implement staffing processes and manage real-time operations. Mark also has a background in information technology support and customer service, having earned a Bachelor's degree in Mathematics and Statistics from South Eastern Kenya University in 2018.
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