Ouma Michael is a Contact Center Learning and Development Specialist and Subject Matter Expert with extensive experience in operations management. They have held roles as a Subject Matter Expert and Contact Center Agent at CCI Global, and currently serve as a Subject Matter Expert at CCI Kenya since 2025. Previously, Ouma worked as a Data Clerk and Quality Editor at Digital Divide Data (DDD Kenya) from 2018 to 2024. They hold a Diploma in Project Management from Zetech University, which they completed in 2024.
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