Ujen Singh

Ujen Singh is an experienced operations manager with a strong background in contact center management and customer service across multiple companies. Currently serving as the Senior Operations Manager at CCI Kenya since August 2021, Ujen previously held managerial positions at Medipost and Innov8 Contact Solutions, where responsibilities included managing patient communications and leading a network of virtual call center agents. Ujen's extensive career includes key roles at Erolink Ltd, Sindow Outsourcing, Merchants, Direct Channel Academy, SPM Direct, DPMT Intellect, and Direct Channel Holdings, focusing on operational delivery, training, and quality assurance. Ujen's educational credentials include degrees in Management Development, Lean Six Sigma, and Contact Centre Management from respected institutions, alongside various certifications in workforce development and financial services.