The CCMA is the longest established association representing the call and contact centre industry in the UK.  We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. 

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.

Business Development

Business Tools

Call Center

Consulting

Human Resources

Training

CCMA | Call Centre Management Association

CCMA | Call Centre Management Association's headquarters in London, United Kingdom

Leigh Hopwood

Kate Law

Steph Hunt

Stephen Yap

The Training and Learning Team at CCMA is responsible for developing and delivering specialized training programs to enhance the skills and knowledge of contact centre professionals. Comprised of a Membership & Learning Director, a Learning Manager, and multiple Academy Trainers, the team offers targeted learning initiatives and best practice sharing sessions to elevate managerial excellence and keep industry leaders informed about the latest trends and developments.

Training and Learning Team

The Marketing Team at CCMA is responsible for promoting the association's events, training programs, and membership benefits. They develop and execute marketing campaigns to enhance brand visibility, drive engagement, and attract new members. Additionally, they produce and manage content across various digital platforms to keep industry professionals informed about the latest trends, best practices, and industry changes. The team ensures consistent and effective communication to support CCMA's mission of fostering managerial excellence in the call and contact centre industry.

CCMA | Call Centre Management Association

Org chart

Teams

Training and Learning Team

Marketing Team

Offices

CCMA | Call Centre Management Association

Org chart

Teams

Training and Learning Team

Marketing Team

Offices

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