The CCMA is the longest established association representing the call and contact centre industry in the UK.  We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. 

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.

Business Development

Business Tools

Call Center

Consulting

Human Resources

Training

CCMA | Call Centre Management Association

Leigh Hopwood

Siobhain Goodall

Brett Hollins - B.comm

Sylvia Hewitt

Rachel Newcomb

Jade Basford

Colette Moss

Laura Farrell

Kate Law

Steph Hunt

Stephen Yap

The Training and Learning Team at CCMA is responsible for developing and delivering specialized training programs to enhance the skills and knowledge of contact centre professionals. Comprised of a Membership & Learning Director, a Learning Manager, and multiple Academy Trainers, the team offers targeted learning initiatives and best practice sharing sessions to elevate managerial excellence and keep industry leaders informed about the latest trends and developments.

Training and Learning Team

Marketing Team

Training and Learning Team

About

Team members

Other teams at CCMA | Call Centre Management Association

Marketing Team