CCT Solutions
Achim Forster is a seasoned Senior System Engineer at CCT Deutschland GmbH, specializing in Avaya systems since April 2009, holding multiple certifications including Avaya Certified Support Specialist and Avaya Certified Implementation Specialist. Prior to this role, Achim served as CEO of AFIT Consulting from April 2006 to December 2011, focusing on IT and Communication solutions and working as a freelancer for Tenovis/Avaya. Achim's career began at Avaya, where contributions as a System Integrator spanned from September 1997 to December 2005, coupled with technical education at FH Augsburg from 2005 to 2007, and a technical degree from Staatliche Fachoberschule Augsburg from 1995 to 1997.
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CCT Solutions
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.