CCT Solutions
Marc Hein is a highly experienced professional in the field of telecommunications and information technology, currently serving as Technical Lead Design & Implementation at CCT Solutions since October 2019, also holding the position of stellvertretender Manager Application Implementation. With a strong background as a Senior System Engineer, Marc has extensive expertise in establishing and maintaining IP/TK systems, troubleshooting, and documentation. Prior roles include System Engineer and Technician at several reputable companies, such as ComTel Systemhaus, DeTeWe Communications, TCC GmbH, and WTG Gruppe, contributing to various projects involving Avaya Aura technology. Additionally, Marc serves as Geschäftsführer at Webdesign Rennett & Hein GbR, showcasing entrepreneurship alongside technical proficiencies. Academic qualifications include a Gesellenbrief in Electrical Engineering from Heinrich-Hertz Berufskolleg, completed in 2011.
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CCT Solutions
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.