Heather Shoemaker

CCW Europe Digital is an online community and research hub bringing together customer contact and CX professionals. This unique community provides key insights on the growing Customer management challenges and opportunities unique to the European market. Our European flagship of of the largest global customer contact event series, CCW Europe is where CX, Customer Contact, Digital Transformation and Leadership converge with case studies displaying best practices in the following areas: > Supercharge your customer experience strategy to drive business breakthrough > Disrupt the way you provide customer value through digital transformation > Inspire your people through authentic leadership > Transform your contact centres to be multi-experience customer innovation hubs > Evaluate emerging technologies and innovations that will boost your CX and customer contact strategies Join us as we discuss these key themes from the comfort of your own home