Dolorès Chauvet

Dolorès Chauvet has extensive experience in customer service and project management, currently serving as Responsable Relation Clients for Cdiscount Voyage since March 2005. Key responsibilities include managing the telephony tool linked to CRM, overseeing continuous improvement of customer service tools, and leading various cross-functional projects such as international site openings and CRM integrations. Dolorès has also held roles focused on procedures, quality, training, and back-office operations, showcasing strong leadership skills through the management of teams and the development of customer service processes. Prior experience includes roles as Gouvernante in luxury hotel management, supported by education from Lycée d'Hôtellerie et de Tourisme de Gascogne.