Norman Belo

Norman Belo is a seasoned professional in customer support and incident management, currently serving as a Major Incident Manager at CDW since 2023. Prior experience includes the role of Vice President of Customer Support at Constant Contact, where leadership and strategic direction were provided for a large customer support organization across multiple countries. Norman also held the position of Executive Director of Global Customer Support at Depository Trust & Clearing Corporation, overseeing a global team dedicated to delivering exemplary support. Additional roles held include Director of Client Contact Center & Incident Management at DTCC, Manager of Incident Management at Omgeo, and Assistant Vice President at State Street, with a strong background in incident management processes. Norman began a career as a Senior Business Systems Analyst and has an educational background with a Bachelor's degree in Psychology and Economics from Boston University.