Carmen Folgado Güemez

Carmen Folgado Güemez has extensive experience in customer service and team management across several prominent companies. Currently serving in the customer service department at Cecotec since December 2022, Carmen previously held the position of team leader for customer acquisition at bofrost* España from January 2021 to December 2022. Prior experience includes working as a commercial advisor at MRW SIBEALP from November 2018 to January 2021 and as a call center supervisor at Grupo Bofrost* from March 2017 to February 2018, where notable achievements included a 15% reactivation rate of clients and management of a team of 15 to 20 individuals handling 2,500 calls daily, alongside training and administrative responsibilities.