Luangy Feliz Alburquerque

Luangy Feliz Alburquerque is a seasoned professional in customer service and operational management with extensive experience in the healthcare and telecommunications sectors. Currently serving as Gerente de Servicios at CEDIMAT since April 2012, Luangy oversees various departments including Call Center operations, Ambulatory Services, Diagnostic Imaging, and Patient Assistance. Prior experience includes a role as Call Center Service Manager at ONEMAX from 2007 to 2012, where strategic development and management of customer service areas were key responsibilities. Luangy’s foundational career began at Centennial Dominicana, with progressive roles focusing on customer satisfaction, claims resolution, and team training from 2002 to 2007. Academic credentials include a Bachelor’s degree in Business Administration from UNIBE and a specialization in Human Resources Management from UNAPEC.