Sophie Rouby

Sophie Rouby is an experienced professional in the fields of retail technology support and multilingual customer service. Currently serving as the Retail Tech Support Training Manager at Cegid since April 2014, Sophie oversees the training of international support technicians on Cegid Retail Y2 and is responsible for onboarding new hires. Previous roles at Cegid included Level II Multilingual Retail Support and Level I Multilingual Retail Support, where Sophie addressed escalations and supported customers globally. Earlier experience includes quality assurance analysis and customer service roles in the video game industry at Big Fish, as well as client service representation in the financial sector at Pioneer Investments. Sophie's career began with language training and freelance translation, complemented by a strong educational background in language studies from Université Lumière Lyon 2.