Saharudin Jaafar

Saharudin Jaafar is an experienced professional in the telecommunications and IT sectors, currently serving as a Billing Governance & Product Engineer Specialist at CelcomDigi since December 2020, where responsibilities include leading assignments and managing War Room operations as an Incident Manager. Prior experience includes a tenure at NTT Ltd. from July 2011 to July 2020 as a Senior Service Manager, overseeing global network management, and as a Service Manager, providing support for premium clients' network services. Additional roles include Assistant Manager at CIMB, focusing on administration and telecommunications tasks, and a range of positions at HSBC from January 2000 to August 2010, including Network Analyst and computer operations roles. Saharudin holds a Bachelor of Information Technology with Honours from Open University Malaysia and a Master of Business Administration from York St. John University, alongside a Diploma in Information Technology from SAL Group of Colleges.