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Nirosh Nalenthiran

Manager, Customer Success at CellTrak

Nirosh Nalenthiran is the Manager of Customer Success at CellTrak. Prior to this, they worked as an Operations Business Analyst at Saint Elizabeth Health Care from November 2011 to September 2014, where they were responsible for a variety of tasks related to training, process improvement, and data analysis.

Nirosh has extensive experience working with various types of training materials and delivery methods, and is skilled at adapting to different training styles. Nirosh has alsocoordinated and facilitated the delivery of training sessions across multiple Saint Elizabeth sites in Ontario and Vancouver. In addition to their training experience, Nirosh has also developed process flowcharts and diagrams describing logical operational steps of systems, as well as identifying operational opportunities for improvement.

Nirosh is also experienced in report development, having worked with Micro Strategy (BI solution) to gather key operational and business requirements. Nirosh is responsible for analyzing data with simple statistical methods, interpretation of results, and data summary analysis. Additionally, Nirosh provided application and technical support to Saint Elizabeth Service Delivery Centres. Nirosh developed both internal and external (CCAC Performance Indicator Reports) for quality and process improvement initiatives.

Nirosh's experience and skills make him an asset to any organization. Nirosh's dedication to their work and commitment to excellence are evident in all that they do.

Nirosh Nalenthiran has a Project Management Certification from the University of Toronto, a Business Analyst Certification from the Schulich School of Business - York University, and a Business Administration, Management and Operations degree from Seneca College.

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Timeline

  • Manager, Customer Success

    Current role