Dawn Gerrain

Dawn Gerrain is an accomplished leader in customer experience and marketing strategy with extensive experience across major educational organizations. Currently serving as SVP of Global Services at Cengage Group since June 2022, Dawn oversees customer experience teams focused on enhancing retention and satisfaction while leveraging data and analytics to execute marketing strategies. Prior roles at Cengage include SVP positions focused on service experience and marketing operations within the Cengage Academic sector. Previously, Dawn held the role of Chief Marketing and Business Development Officer at Excelsior College, where Dawn developed the overall marketing strategy and managed brand positioning and student experience. Dawn's career began at Thomson Delmar Learning, where strategic marketing planning was executed for healthcare publishing. Educational credentials include an MBA in Business Marketing from the University at Albany and a Bachelor of Science in Business Administration from Binghamton University.