Trevor Friel

Trevor Friel is an experienced workforce management executive currently serving as Vice President of Workforce Management at Cenlar FSB since August 2020. In this role, Trevor is responsible for creating a comprehensive workforce management organization, including forecasting, budgeting, and staffing models for Borrower Operations. Trevor leads a team of over 20 professionals, focusing on employee development and operational efficiency. Previously, Trevor held positions at Voya Financial as Manager of Workforce Management and at Verizon Wireless in various roles, culminating as Senior Workforce Planning and Analysis Manager. Trevor's academic credentials include an MBA in Project Management from Strayer University and a Bachelor's degree in Call Center Operations Management from Bellevue University, among other qualifications in business management.