William Sonnie

William Sonnie is a seasoned professional in workforce management and technical services, currently serving as a Senior Forecasting and Scheduling Analyst at Cenlar FSB since May 2016. Notably, William led the deployment of the Verint workforce management platform, enhancing operational efficiency by 35% and improving customer service responsiveness by 25%. As Owner and Lead Technician at SONNIE'S COMPUTER REPAIR, William provides exceptional service in computer repair and website design. Prior roles include Workforce Management Director at Corporate Call Center, where William developed an Excel-based management system, and Operations Management Desk Analyst at SYKES ENTERPRISES, where custom applications improved workforce efficiency. William began a career in technical services as a Technical Leader at Circuit City. Educationally, William attended Community College of Philadelphia and Manor College.