Jessica Countess

Jessica Countess is an experienced professional in customer success and procurement, currently serving as the Director of Customer Success Management at Censis Technologies, Inc. since October 2024. Previously, Jessica held various roles at ServiceChannel from December 2014 to December 2024, including Vice President of Customer Success and Sr. Director of Customer Success, where strategic leadership focused on providing actionable insights and optimization strategies for facilities management clients. Earlier in Jessica's career, significant contributions were made at Toys R Us as Procurement Manager and in various eProcurement roles, including Sr. eProcurement Systems Administrator. Jessica holds a Bachelor of Engineering in Electrical Engineering from Stevens Institute of Technology.