Calvin H. is a skilled security and technical support professional currently serving as a Jr Security Operations Center Analyst at CENTEGIX, where responsibilities include utilizing SIEM and log analysis tools for security incident investigation. Previous experience includes roles as a Technical Support Analyst, where Calvin provided frontline support for security products, achieving a significant reduction in ticket resolution time, and as a Help Desk Support Engineer at ChannelWorks, noted for improving ticket resolutions through troubleshooting methods. Additionally, Calvin held positions as an Audit Technician and Junior Field Technician, demonstrating expertise in hardware quality assurance and retrofitting homes for enhanced network performance. Educational qualifications include a Bachelor of Technology in Information Technology from Gadsden State Community College, along with coursework from various institutions including Coursera.
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