Brianna Amitrano

Brianna Amitrano is a Senior Manager of Contact Center Operations at Centene Corporation, where they have over two years of experience in optimizing performance metrics and enhancing customer satisfaction. With a strong background in customer service and learning and development, Brianna has implemented data-driven strategies and fostered collaboration across teams to align call center goals with organizational objectives. Previously, Brianna worked as a Corporate Trainer at Fidelis Care, where they developed training programs and streamlined onboarding processes to improve employee productivity. They hold a Bachelor's degree in Forensic Psychology from John Jay College and an Associate of Science in Criminal Justice from Nassau Community College.