Rick Grimm

Rick Grimm serves as the Global Director of Infrastructure & Support at the Center for Creative Leadership, where responsibilities include overseeing global IT operations, developing processes, modernizing technology, and enhancing customer experience. Key accomplishments include implementing a 24-hour virtual service desk model, transitioning to a hosted ITSM platform, and initiating cost-saving measures. Prior roles include Director of Global Technical Support and National Manager for Experience & Customer Experience at All Covered, where leadership in 24x7 IT support and employee engagement was demonstrated. Earlier experience encompasses IT leadership positions at Imaging Advantage, Sedgwick LLP, and Williams Lea, contributing to extensive expertise in IT service management and support. Rick Grimm holds a degree from Kansas State University and an MCSE certification.