Karen Cox

Karen Cox is an accomplished professional currently serving as Program Operations Manager at the Center for Employment Opportunities since March 2018, where responsibilities include supervising and mentoring retention specialists to align with the organization's mission. Previously held roles at the same organization include Senior Retention Specialist and Retention Specialist, emphasizing participant engagement. Prior experience as a Client Service Representative at Bank of America involved handling customer inquiries and ensuring transaction accuracy, while earlier work as a caregiver at IHSS Public Authority focused on patient support and medication assistance. Education includes certifications as a Healing Centered Life Coach and Global Career Development Facilitator, along with training in motivational interviewing and career development facilitation.