Amanda McGown

Amanda McGown is a seasoned professional with extensive experience in product support and technical assistance, currently serving as a Senior Product Support Specialist at the Center for Internet Security since April 2020. Previously, Amanda held the position of Lead Programmer-Analyst at Libraries SUNY Albany, where responsibilities included remote desktop management and utilizing systems like SCCM and Active Directory for PC administration. Amanda's background in technical support began at Apple, where time was spent as both a Genius and a Family Room Specialist, showcasing proficiency in hardware and software troubleshooting, along with bilingual training capabilities in French and English. Educational achievements include a Bachelor of Arts in English Language and Literature from the University at Albany and French fluency certifications from Paul Valérie Université. Amanda also has experience in customer service and sales from earlier roles at H&M and Apple.