Alok Shrestha

Alok Shrestha is a Survey Director within the Healthcare Research Group. Since joining CSS in 2008 Shrestha has managed several large-scale surveys of elderly and vulnerable health plan members and patients and serves as the project manager for the Medicare Health Outcomes Surveys, for which CSS has contracted up to 60 health plans. Shrestha currently oversees a portfolio of services for the Maryland Medical Assistance Programs, including HEDIS CAHPS surveys, surveys of MCO-contracted doctors, and surveys of patients in a managed care program. Shrestha leads the implementation of interactive online reporting tools across CSS projects, lends expertise with data management and submission for HEDIS/CAHPS surveys, and contributed to the development of the key driver analysis model for both HEDIS CAHPS and Medicare CAHPS surveys.