Centers for Medicare and Medicaid Services
Felicia Harrison is an accomplished professional in health information technology and management, currently serving as the Health Information Technology Systems Team Lead at the Centers for Medicare & Medicaid Services since July 2015. In this role, Felicia oversees Medicaid Enterprise System (MES) for 13 states, providing technical assistance and regulatory guidance while enhancing quality control processes for compliance. Prior experience includes various positions at Aetna, focusing on care delivery and healthcare quality, and roles in the United States Department of Defense and US Army, with responsibilities in patient safety and management of health services. Felicia holds a Master's degree in Management Information Systems from the University of Phoenix and a Bachelor of Science in Health Services from SUNY Empire State College.
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Centers for Medicare and Medicaid Services
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The Medicare Service Center answers your questions about Medicare topics, manages your orders of Medicare publications, provides detailed information about the Medicare managed care plans in your area, shares Medicare health plan quality and customer satisfaction information. Contact the Center to obtain the phone number to your state Medicaid office.