Patrick McKane has extensive experience in IT support and service desk roles across various organizations. At NZ Police, Patrick served as a Service Desk Analyst, providing technical support for multiple technologies and applications. In subsequent positions, including as a Service Desk Engineer at Centorrino Technologies and an IT Service Desk Analyst at St Mungo's, Patrick managed user requests using ServiceNow and Salesforce, achieving compliance with service level agreements. As a User Technology Analyst at Ninety One, Patrick provided Level 2/3 support and managed secure data operations. Additionally, Patrick worked as a 1st Line Support Analyst at Imperial College London, where expertise in machine rebuilding and multimedia equipment support was demonstrated. Most recently, Patrick held a temporary role as a Service Delivery Officer at the South Australian Department of Treasury and Finance, assisting with user migration.
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