BT Ireland
Gergely Garamvolgyi is a Level 2 Service Desk Engineer at BT Ireland since February 2022, with previous experience as a Wholesale Second Level Support Agent at open eir from September 2016 to January 2022, and as a Fixed Line Broadband, IPTV, and Fibre Technical Support specialist at HCL Technologies from June 2013 to June 2016. Gergely has consistently achieved or exceeded company metrics and KPIs, ensuring compliance with strict policies and regulations. Responsibilities have included providing extensive technical support, liaising with customers, and troubleshooting remotely. Gergely holds a Bachelor's degree in Romance Languages, Literatures, and Linguistics from the University of Szeged, Hungary, with additional training from the Association of Hungarian Journalists.
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BT Ireland
BT Ireland is one of Ireland’s leading communications services providers with over 650 employees. Through our unique combination of global and domestic capabilities, we deliver integrated and secure communications and IT services to indigenous and multinational companies. These include contact centre solutions, data centre and managed services delivery, network, security, cloud, communications, and collaboration solutions. In addition, our Wholesale business serves the needs of other service providers, both local operators and global carriers. We’re Europe’s largest telecoms services wholesaler by revenue and market share, and the second largest fixed line wholesaler in Ireland, serving over 50 operators. Our portfolio is a powerful combination of data networking connectivity, carrier voice, data centre, next-gen fibre broadband and line rental reseller services. Communications can be a complex business and to help our Wholesale customers optimise their network and their business we offer flexible managed services to support them every step of the way. BT Ireland is committed to being a responsible business leader and have been certified with the Business Working Responsibly Mark, following an independent audit by the National Standards Authority of Ireland and Business in the Community Ireland. As part of our responsible business leadership, we organise the annual BT Young Scientist & Technology Exhibition. We have been voted a Healthy Place to Work by our employees for five consecutive years. Our relentless focus on Customer Experience has been recognised, and we’re proud to win Best Culture in Customer Experience trophy at the World Series Customer Centricity Awards, and recognised as Trailblazer in CX by Deep Insight as part of their Excellence in CX Awards. These awards reflect the efforts of all the teams within BT Ireland who make it their purpose to deliver a standout customer experience.