Shelley Barnich

Shelley Barnich currently serves as the Director of Intake at Centria Healthcare since August 2022. Prior roles include Associate Director of the Contact Center at Michigan Medicine from May 2021 to August 2022, and various positions at Thomson Reuters from May 2000 to April 2021, culminating as Customer Success Manager. In this role, Shelley managed 11 supervisors and oversaw approximately 250 front line technical and customer support staff in the Tax & Accounting business, while also leading cross-functional teams to deliver multi-channel customer support. Prior experience includes managing operations teams and directing resources across multiple service areas for a staff exceeding 300. Shelley began the career at Thomson Reuters as a Customer Service Representative, providing support for license renewals and administrative issues. Education was completed at Eastern Michigan University with a BA in Psychology.