Esmee Oltenhof

Esmee Oltenhof has extensive experience in the pension sector, currently serving as a Relatiebeheerder BPF en OPF’s and Senior Pensioenspecialist / Teamleider Klantcontact at Centric since September 2016, where responsibilities include implementing customer contact strategies and leading a customer contact team. Prior to this role, Esmee worked at Syntrus Achmea Pensioenbeheer N.V. from April 2009 to October 2016, focusing on customer contact management and achieving KPIs and SLAs. Experience also includes managerial positions at Avéro Achmea and entrepreneurial roles at Max, with a background in customer service and administration. Esmee holds multiple financial and management certifications, including WFT and Lean Six Sigma qualifications, and has pursued specialized education in pension legislation and communication.