Abdul Manan is a senior transformation leader at Centrica, responsible for designing and delivering strategic change portfolios that integrate technology, people, and processes to align with enterprise objectives. With experience in leading multi-disciplinary teams, Abdul has successfully implemented enterprise-wide automation and analytics initiatives to enhance customer experience and optimize internal processes. Previously, as a business owner at Blackburn Market, Abdul managed operations while focusing on customer-centric service. As a Business Operations Specialist at Co-op, Abdul drove service improvements and supported organizational transformation. Additionally, Abdul has a strong background in strategic operations planning and process improvement from managing a £500m global change portfolio at the British Council, along with extensive project management experience in the construction industry.