Co-op is the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.

Retail

Co-op

Co-op's headquarters in Manchester, United Kingdom

Shirine Khoury-Haq

Robert Elsey

Katie Secretan

Wais Shaifta

Claire Costello

Imran Rasul Fcips

Lucy Tallon

Kenyatte Nelson

Matt Hood

David Roberts

Andrew Hay

Natalie Clare

Dai Llewelyn

Dominic Kendal-Ward

Caoilionn Hurley

Simon Burke

Rahul Powar

Stevie Spring

Allan Leighton

Christopher Kelly

Kate Allum

Margaret Casely-Hayford

Victor Adebowale

Sarah Mccarthy-Fry

The Customer Experience and Insights team at Co-op focuses on enhancing customer satisfaction and loyalty by gathering and analyzing feedback from various channels. They employ user research, data analytics, and insights to inform strategies that improve the overall shopping experience across Co-op's stores. This team also collaborates with other departments to optimize customer communications and develop innovative solutions tailored to customer needs and preferences.

Customer Experience and Insights

The Product Management & Development team at Co-op is responsible for driving innovation and enhancing the customer experience across the company's product offerings. They collaboratively oversee the development and optimization of product lines, manage ecommerce initiatives, and ensure alignment with marketing strategies, ultimately aiming to deliver high-quality, customer-centric solutions in the competitive retail landscape.

Product Management & Development

The Finance & Compliance team at Co-op is responsible for ensuring financial integrity and regulatory compliance across the organization. This team analyzes financial performance, supports strategic planning, and manages risk while ensuring adherence to financial regulations and standards, ultimately contributing to the company's operational efficiency and sustainable growth.

Finance & Compliance

The Leadership Team at Co-op is responsible for setting the strategic direction and overseeing the overall operations of the company. This team collaborates to drive financial performance, ensure compliance with legal standards, and enhance customer experience across all retail locations, while fostering a culture of teamwork and innovation within the organization.

Leadership Team

The Marketing and Communications team at Co-op is responsible for crafting and implementing strategies to enhance brand visibility and customer engagement across its retail channels. This team manages public relations, develops targeted retail media campaigns, and ensures consistent communication that resonates with the community, driving customer loyalty and promoting Co-op’s values as a leading convenience retailer.

Marketing and Communications

Co-op

Org chart

Board & advisors

Teams

Customer Experience and Insights

Product Management & Development

Finance & Compliance

Leadership Team

Marketing and Communications

Offices

Co-op

Org chart

Board & advisors

Teams

Customer Experience and Insights

Product Management & Development

Finance & Compliance

Leadership Team

Marketing and Communications

Offices

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