Graham Cooke is a seasoned professional currently serving as a Service Delivery Analyst at Centrica since February 2022, focusing on supporting the Global Virtual Workspace team and delivering ITSM projects. Prior roles include Service Operations Manager at Available and Service Delivery Manager at SCC, where responsibilities encompassed managing services for a global retail organization across multiple continents. With extensive experience at HCL Technologies and T-Systems International GmbH, Graham has led operational delivery for large user bases, managed P&L forecasts, and facilitated strong relationships with customers and stakeholders. Previous experience at Deutsche Telekom AG and BT further demonstrates expertise in service management, operational leadership, and team development. Graham's educational background includes studies at Coventry University and various professional development courses in cloud data solutions and quality management.
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