Justin Flores-Donnelly

Justin Flores-Donnelly is an experienced operational improvement delivery manager currently employed at Centrica since July 2012. Justin has a strong background in continuous improvement, having previously worked at British Gas from 2017 to July 2020 as a continuous improvement specialist, where responsibilities included leading a team to implement CI changes for a 600-person site. Prior roles include team manager at British Gas, which involved inspiring and developing staff while managing stakeholders, and team leader for the Beach Helpdesk, Web Support, and APIS teams at Escape Travel, focusing on operational procedures and team performance. Justin's career began as a reservations agent and operations supervisor at Brian Moore International Tours, honing excellent communication skills. Educational qualifications include attendance at the North East Institute and Ballee Community High School, culminating in multiple C.S.E. qualifications.