Melanie Meldrum

Melanie Meldrum has more than a decade of experience in customer experience and operational management at Centrica and British Gas. Currently serving as the Digital Product Owner focusing on Billing and Payments since November 2013, Melanie is responsible for enhancing the Direct Debit Customer Experience. Previously, as a Customer Experience Manager at British Gas, Melanie aimed to improve service quality by reducing customer effort through analysis of feedback and complaints. Melanie's career at British Gas began in November 2007, where roles included Customer Assurance Manager and Service Experience Manager. Educational background includes a degree from the University of Dundee and attendance at Glenrothes High School.