Michelle Jordan currently serves as the Head of IT Customer Experience at Centrica, where responsibilities include leading the Adoption Change Management team, overseeing IT support functions, and enhancing the overall end user IT experience. With a strong background in relationship building with key stakeholders, Michelle has held several pivotal roles at Centrica, including Executive Support Service Manager and Service Manager, managing high-level service provision for Executive Board and VIP clients, and facilitating major incident management and service continuity. Previous experience includes positions at IBM as a Project Lead for Contracts Migration and at SAP in various customer support roles, contributing significant expertise in managing high-value accounts and driving service excellence.
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