Centrica
Nick Bassett is a seasoned professional with extensive experience in customer research and insights, currently serving as a Customer Research & Insight Analyst at Centrica since April 2021, focusing on the Upgrade/On Demand portfolio and leading Touchpoint NPS reporting. Prior to this, Nick held multiple roles at Vodafone, including Senior Manager of Segmentation for VGE Multi-National Corporate accounts and Head of VGE NPS & Continuous Experience, where responsibilities encompassed managing the NPS Programme across various global sales and service regions. Nick's career also includes roles as a Market Research Manager at both Vodafone and The AA, and as a Research Executive and Meteorologist in previous positions. Nick's educational background includes attendance at Helston Sixth Form College from 1988 to 1990.
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Centrica
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Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. They are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians.