Nikki Skinner has extensive experience in various roles within the customer service and technology sectors. Currently serving as a Knowledge and Content Coordinator at Centrica since May 2012, Nikki is responsible for maintaining and updating the British Gas Knowledge Information Tool for frontline teams. Previously, Nikki held positions at British Gas Business, including Technical Trainer and Business Account Manager, where responsibilities ranged from offering technical support for the SAP billing system to managing a large portfolio of SME customer energy accounts. Earlier roles included PPC Account Manager at Top Position SPAN SL, IS Application Manager at Selfridges Retail Ltd, and Test Team Leader at Next Plc, demonstrating a strong background in account management, technical training, and application support. Nikki's education was completed at Earl Shilton Community College from 1985 to 1987.
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