Richard Hancock

Richard Hancock is a seasoned professional in the energy sector with extensive experience in customer management and financial assurance. Currently serving as the Head of Payments & Financial Assurance at Centrica since October 2020, Richard oversees operational customer journeys and ensures accurate financial processes. Previously, Richard held several senior management roles at Centrica, focusing on customer onboarding, contract management, and lifecycle assurance. Prior to that, Richard was the Head of Revenue Assurance at British Gas Business, leading efforts to minimize margin leakage and improve customer experience. Richard's career began in account management at Barclays, showcasing a solid foundation in customer service and operational efficiency.