Centrica
Richard Kinina is a seasoned professional with extensive experience in customer insights, performance reporting, and commercial analysis. Currently serving as a Customer Insights & Research Analyst at Centrica since February 2022, Richard also holds the title of Senior Commercial Analyst, where responsibilities include strategic planning, pricing strategy, and market insight. Prior experience at the UK Health Security Agency involved overseeing performance reporting and analytics. Richard's long tenure at npower spanned nearly two decades, during which various roles included SME Performance Reporting Lead, Channel Optimisation Executive, and analyst positions focused on retention and operations reporting. Richard's educational background includes studies at Bourneville College and Erdington Academy, earning notable qualifications in mathematics and English.
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Centrica
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Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. They are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians.